1. Introduction
Al Najad Office ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
This policy complies with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and aligns with GDPR principles where applicable.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Name and contact information (email, phone number, address)
- Company name and business information (for corporate accounts)
- Trade license details (for business verification)
- Payment information (processed securely through third-party providers)
- Order history and preferences
- Communication records (emails, chat messages, phone calls)
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Referral sources and clickstream data
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal data for the following purposes:
- Order Processing: To process and fulfill your orders, including payment processing and delivery
- Customer Service: To respond to your inquiries and provide support
- Account Management: To create and maintain your account, including corporate accounts
- Marketing Communications: To send promotional materials, newsletters, and offers (with your consent)
- Website Improvement: To analyze usage patterns and improve our website and services
- Legal Compliance: To comply with legal obligations and protect our rights
- Fraud Prevention: To detect and prevent fraudulent activities
4. Legal Basis for Processing
We process your personal data based on:
- Contract Performance: Processing necessary to fulfill our contract with you
- Consent: Your explicit consent for marketing communications
- Legitimate Interests: Our legitimate business interests (e.g., improving services)
- Legal Obligation: Compliance with UAE laws and regulations
5. Information Sharing and Disclosure
5.1 Service Providers
We share your information with trusted third-party service providers who assist us in:
- Payment processing
- Delivery and logistics
- Email and communication services
- Website hosting and analytics
- Customer support systems
5.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal process or government requests
- Enforce our terms and conditions
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- SSL/TLS encryption for data transmission
- Secure servers and databases
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Your Rights
Under UAE data protection law, you have the following rights:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your data (subject to legal requirements)
- Objection: Object to processing of your data for marketing purposes
- Data Portability: Request transfer of your data to another service
- Withdraw Consent: Withdraw consent for data processing at any time
To exercise these rights, contact us at info@najadoffice.com
8. Cookies and Tracking Technologies
8.1 What Are Cookies
Cookies are small text files stored on your device that help us improve your experience on our website.
8.2 Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Performance Cookies: Help us analyze website usage
- Functionality Cookies: Remember your preferences
- Marketing Cookies: Used to deliver relevant advertisements
8.3 Cookie Management
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
9. Data Retention
We retain your personal data for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce agreements
Typically, we retain customer data for 7 years after the last transaction, in accordance with UAE commercial regulations.
10. International Data Transfers
Your data may be transferred to and processed in countries outside the UAE. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
13. Changes to Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of the revised policy.
14. Contact Us
For questions about this Privacy Policy or to exercise your data rights, contact us at:
Al Najad Office - Data Protection
Email: msp@najadoffice.com
Phone: +971 55 883 8258
Address: Office 602- 74, Acico Business Park, P.O Box 25206, Port Saeed Dubai UAE.
15. UAE Data Office
If you have concerns about how we handle your data, you may also contact the UAE Data Office through their official channels.
